Customer Service Senior Advisor Castle DoningtonCompetitive Salary + Excellent BenefitsFull-Time Permanent Office-BasedI am recruiting for my client based in Castle Donington Are you an experienced customer service professional looking to take the next step in your career? My client is seeking a proactive and customer-focused Customer Service Senior Advisor to join their busy and supportive team.This is an exciting opportunity to join a well-established business where you''ll play a key role in delivering exceptional customer service, resolving escalated enquiries, and driving continuous improvements across the customer service function.The Role As a Customer Service Senior Advisor, you will be responsible for managing customer enquiries from start to finish, ensuring every interaction is handled professionally and efficiently. You''ll build strong relationships with customers and internal teams while taking ownership of escalated complaints and identifying opportunities to improve processes.Key Responsibilities Manage and resolve customer enquiries from initial contact through to resolution.Conduct thorough investigations, asking the right questions to identify root causes.Accurately record and update customer information using the CRM system.Communicate with customers via telephone and email.Handle customer complaints professionally and effectively.Build positive working relationships with customers and internal departments.Process customer orders accurately using the ..... full job details .....