Customer Relations Agent Location: Cardiff Job Type: Full-time - Temporary Salary: £13.08 - £17.50 p/h We are seeking a dedicated Customer Relations Agent to join our dynamic team. This role involves handling a variety of customer complaints and disputes, ensuring all issues are resolved within regulatory timescales and in compliance with industry standards. The ideal candidate will have a strong background in customer service within a financial environment and a thorough understanding of regulatory requirements. Day-to-day of the role: Analyse complaints to assess potential risks and escalate possible regulatory breaches or operational incidents. Investigate complaints thoroughly in conjunction with third parties such as motor dealers and other internal teams. Manage Data Subject Access Requests from customers and third parties, ensuring accurate data gathering, compilation, verification, redaction, and dispatch. Maintain precise records of complaint progress and outcomes using the complaints management system. Ensure timely responses to complaints within regulatory timescales. Analyse and communicate complaint trends to the management team for Root Cause Analysis. Provide recommendations for process, product, or system improvements based on customer feedback and analysis. Serve as a reference point for other department members regarding complaint-related tasks. Demonstrate flexibility to work across different areas of the department as required by workload variations. ..... full job details .....