1st to 2nd line engineer (chance to become 3rd Line + training) Leeds REF 972

O365 / Windows Server / Win10 / AD and GP / Networking / Intune / AutopilotContact Number:

0113 2990570Location:

In office - Horsforth (some travel around Leeds and surrounding areas)Hours:

9am to 5:30pmHolidays:

22 plus Bank Holidays rising to 25 days over timeTime off in lieu and or overtime offered with project work.Training:

Online training within infrastructure (1/2 to full day per month)Fast growing business with huge personal development options.Greatest benefit of the role:

True engineer position covering the full 360 of infrastructure - route to 3rd line guaranteed.Main Duties and Responsibilities:The first point of call for all IT issues ranging from 1st line to 3rd.Diagnose and resolve software and hardware incidents which occur in operating systems and across a range of software applications.Assist all users with any logged IT related incident when called upon.Take ownership of issues by carrying out problem analysis to implement temporary or permanent fixes with the aim of restoring service to the customer as soon as possible; escalate incidents to other support team members or external suppliers where necessary.Accurately record, update and document requests using the IT Helpdesk system.Install and configure new IT equipment.Resolve issues, troubleshoot, test and train users on our CRM system.Maintain excellent verbal communication skills with the ability to communicate effectively with technical and non-technical colleagues at all levels in the organisation.Create, maintain and publish relevant support documentation to assist all staff in the quick resolution of their incidents and service requests and enable users to become more self-sufficient.What we are looking for:Passionate about IT.Windows Server - all versions.Active Directory and Group Policy.Networking knowledge including switches and wireless.TCP/IP, DHCP, DNS, VLAN/Routing.Knowledge of VoIP.Broad knowledge and experience of ‘day to day’ IT Support issues and the aptitude to use past experiences to support the helpdesk with any range of issues.Team player working as part of a team of professionals on a range of IT projects.Well organised with the ability to multi-task and prioritise.Excellent communicator demonstrating effective verbal and written communications skills.Excellent attention to detail.Driving license and own vehicle.What’s in it for you:Up to £27,000 DOE.Be part of an award winning team.Full Training and Development.Numerous employee benefits including BUPA cashplan, Pension Scheme, Eyecare vouchers, Childcare vouchers.One day a month training day.Annual Company awards dinner and Summer Event.

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