RMG is growing, and our 24/7 Customer Service Centre has exciting opportunities for Night Shift Customer Service Advisors to join our supportive team based in Northwich. As a Night Shift Customer Service Advisor, you''ll become the voice of RMG during our Out of Hours service. You''ll be confident handling a variety of customer queries, including emergency situations, and providing calm, professional support. You''ll also respond to emails and carry out administrative tasks, making this a varied and rewarding role. What will I be doing day to day? Respond to inbound customer contacts (primarily phone and email) during the night shift, providing advice, guidance and solutions to meet customer needs. Handle emergency calls with professionalism and empathy. Accurately record all customer interactions on our system. Process documentation resulting from customer contacts, ensuring information is passed to colleagues for action. Respond to outstanding customer queries via email when not on calls. What hours will I be working? Our Customer Service Centre operates 24/7 including weekends. You''ll work 28 hours per week - 3 nights on / 3 nights off, on an 8 hour shift between 8pm and 8am. Your induction period (approx. 4 weeks) will be on day shifts, with a dedicated buddy to support you. Once training is complete, you''ll move to your night shift pattern, with continued support from your buddy and Team Leader. What are we looking for from you? We''re looking for self-motivated ..... full job details .....