Amour Recruitment is seeking a dependable and customer-focused Technical Service Desk Operator to join a well-established IT services company based in Waterlooville. This role sits at the heart of the support team and is ideal for someone who enjoys helping people, solving technical issues, and delivering clear, reliable service. Duties include: Acting as the first point of contact for IT support requests Logging, updating, and managing tickets within the helpdesk system Troubleshooting and resolving first-line technical issues Providing clear updates to customers throughout the lifecycle of a ticket Supporting user administration and common troubleshooting within Microsoft 365 Assisting with joiner, mover and leaver processes Personal requirements: Previous experience in a 1st Line Service Desk / Helpdesk role Good working knowledge of Microsoft 365 administration and troubleshooting Experience using a ticketing or service management system Strong communication skills with the ability to explain issues clearly to users Calm and professional approach when handling support requests Hours: Monday to Friday (Apply online only) (with participation in an out-of-hours rota) working from home on Tuesday and Thursday, but must be live within a 15/20 mile radius of the office. Salary: 28,000 To be considered for this opportunity apply now or call (phone number removed) for more information. ..... full job details .....