Lead and shape the operational backbone of technology for a high-profile, customer focused organisation. An established and recognisable organisation is looking for a Head of Technology Operations to lead the day-to-day running of technology services. This is a senior leadership role responsible for ensuring core systems, infrastructure, and user services operate reliably, securely, and at scale. You''ll oversee service delivery across the service desk, infrastructure, cloud platforms, and operational security. Working closely with senior technology leadership, you will ensure services remain resilient while continuously improving operational performance and user experience. This role combines strategic leadership with operational accountability, balancing service reliability, risk management, and continuous improvement.What you''ll be doingLeading the operational running of technology services including service desk, infrastructure, cloud, and networksActing as the senior lead for incident, problem, and change managementImproving service performance, automation, and operational efficiencyOverseeing cloud and infrastructure platforms to ensure resilience, scalability, and cost controlEnsuring operational security, identity, and access controls are effectively managedPartnering with wider business teams to support new initiatives and ensure services are operationally readyLeading and continuously developing a high-performing technology operations teamManaging key suppliers ..... full job details .....