1st Line IT Support Technician / London (Fully Office Based) / Competitive Salary (Up to £30K) + BenefitsTech Ahoy is a growing Managed Services Provider (MSP) delivering reliable, security-focused IT solutions to a diverse portfolio of clients across a variety of sectors. We are seeking a proactive and service-oriented 1st Line IT Support Technician to join our London-based team.This is an excellent opportunity for a motivated individual looking to build a career in IT support, with strong opportunities for professional development and hands-on exposure to a modern IT stack - including cloud platforms, Apple device management, and automation tools.What s on Offer? Competitive salary (Up to £30K) and pension schemeSupport for learning and development, including training and certification opportunitiesDynamic and friendly working environmentRegular team socials and professional development sessionsExcellent transport links via Elizabeth Line, Thameslink, and Metropolitan Line Key Responsibilities of the 1st Line IT Support Technician: Serve as the first point of contact for incoming IT support requests (via phone, email, and ticketing system)Provide first-line technical support for hardware, software, SaaS applications, and network-related issuesSupport onboarding and offboarding procedures, including device provisioning and account setupMaintain and update accurate documentation of support issues, solutions, and processesEscalate more complex or unresolved issues to the ..... full job details .....