Location: SurreySalary: Up to £40k PA Role Type: PermanentHours: 40 hours a week We re on the lookout for a Helpdesk Manager to join our clients team in the Surrey area. This is a hands-on role for someone who thrives in a fast-paced environment, enjoys leading people, and understands the importance of compliance, safety, and seamless service delivery.You ll be the go-to person for managing our CAFM system, ensuring our Helpdesk runs like clockwork, and keeping both planned and reactive maintenance work on track. You ll also play a key role in building strong working relationships with engineers, subcontractors, clients, and internal teams. What You ll Be Doing: Own and manage our CAFM system Set up and maintain PPM schedules, review and adjust tasks, and ensure system accuracy across assets, documentation, and job tracking.Run a smooth Helpdesk operation Oversee the day-to-day of the Helpdesk, allocate jobs, monitor progress, and make sure our response times are on point. Keep the team sharp, responsive, and efficient.Lead from the front Manage the Helpdesk team set clear objectives, support development, and hold regular performance check-ins. You ll also cover where needed during holidays or absences.Keep us compliant and safe Review RAMS, risk assessments, and contractor paperwork. Ensure all work meets health and safety standards and industry best practices.Manage contractors with confidence Coordinate bookings, review service reports, follow up on remedials, and deal ..... full job details .....