The RoleAn established insurance business is seeking an experienced Claims Team Leader to oversee the day-to-day operation of the claims function, ensuring timely, accurate, and compliant claims handling in line with company SLAs and regulatory requirements.This role will involve leading and supporting a claims team, managing performance and quality standards, while also handling a personal caseload of claims and acting as a key referral point within the team.Key ResponsibilitiesSupervise and support the claims team in daily claims handling activities.Ensure claims are processed accurately, efficiently, and in line with regulatory guidelines and company SLAs.Review complex and disputed claims, liaising with the Claims Manager and Broking Technician where required.Monitor team performance, productivity, and quality through monthly audits, file checks, and call listening.Assist the Claims Manager with customer complaints, supporting investigation and resolution.Train, coach, and mentor claims staff to improve performance and service standards.Ensure adherence to internal policies, procedures, and insurance regulations.Identify and implement process improvements to enhance efficiency and customer satisfaction.Manage a personal caseload of claims, including FNOL and oversight through to settlement.Hold weekly team meetings and ensure agreed actions are completed.Identify service issues with insurers and external providers, including Loss Adjusters.Identify potential risk ..... full job details .....