Job Description
Principle Tasks Lead, manage and develop hub-based staff, including cleaners, caretakers and facilities staff, ensuring rotas, training, supervision, performance management and day-to-day operational support are effectively delivered. Ensure community centres are operationally ready at all times, including room set-ups, equipment, furniture, stock control and maintaining high presentation standards. Take responsibility for the safe, compliant and effective operation of community centre facilities, including health and safety, maintenance management, contractor oversight, building inspections and asset management. Ensure hirers, staff and keyholders receive appropriate inductions and comply with Trust policies, procedures and health and safety requirements. Manage customer queries, complaints, incidents and anti-social behaviour, implementing appropriate resolutions and maintaining accurate records in line with Trust procedures and GDPR requirements. Work closely with Customer Services to maximise community centre occupancy, manage enquiries, support prospective hirers and maintain accurate booking information. Provide cover if required. Support the promotion of community centre activities, services and events through appropriate communication channels and community engagement. Build and maintain positive relationships with community groups, businesses, partner organisations and stakeholders to maximise community use of the centres and support local initiatives. Gather, ..... full job details .....