Customer Service Co-ordinator

Location: Stonehouse, Gloucester
Hours: 08:30–17:00
Salary: £27,000 (£13ph)
Start Date: ASAP
Contract: Permanent (Temp to Perm)

About Us
We are a family-owned dairy manufacturing business, supplying high-quality products to customers across the UK, EU, and worldwide. We pride ourselves on exceptional service, reliability, and strong long-term partnerships.

The Role
We are seeking a proactive and detail-oriented Customer Service Co-ordinator to join our team. In this role, you will manage the end-to-end order process, ensuring excellent communication and service for customers while supporting the smooth distribution of products both domestically and internationally. This is a fantastic opportunity for someone looking to develop their career in customer service and logistics within a supportive and growing business.

Key Responsibilities

• Process and manage customer orders on SAP, ensuring accurate communication to production and relevant teams.

• Oversee the full order process, maintaining high levels of customer engagement and satisfaction.

• Liaise with hauliers, freight forwarders, and internal teams to arrange and track shipments across the UK, EU, and Rest of World.

• Prepare and manage export documentation (e.g. bills of lading, health certificates, certificates of origin).

• Review and approve invoices, ensuring accuracy of charges.

• Handle customer enquiries, providing resolutions and escalating issues when required.

• Produce reports, analyse data, and provide insights to support continuous improvement.

• Support the development of efficient export and distribution processes.

Skills & Abilities

• Strong background in customer service with excellent communication skills.

• Highly organised with the ability to manage multiple priorities in a fast-paced environment.

• Proficient in ICT systems including Excel, Word, and SAP/databases.

• Analytical mindset with attention to detail and problem-solving ability.

• Team player with a proactive and positive approach.

• Knowledge of export legislation and processes (training provided if required).

Knowledge & Experience

• Previous experience in customer service, logistics, or supply chain.

• Experience with exports, shipping, or freight forwarding is an advantage.

• Familiarity with incoterms and international shipping documentation (desirable but not essential – full training provided).

• Experience of producing accurate reports and handling data.

What We Offer

• A supportive, friendly, family-run business environment.

• Training and development opportunities, particularly in export processes.

• Long-term career progression potential.

• Competitive salary and benefits package.

How to Apply
Please send your CV and cover letter to (url removed) 

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