We are looking for a Planner Scheduler to join our growing team in Aston, Birmingham.Our iwhub (centralised helpdesk) is an integral part of our thriving Responsive/ Maintenance division at Ian Williams. We value our people, fostering a culture of trust and support that brings out the best in our team.If you thrive in a fast paced, people focused environment, enjoy staying organised and solving problems, and value compassion and teamwork, we''d love to hear from you. This could be the start of something exciting!At Ian Williams, we''re committed to fairness, inclusivity and respect. Your hard work will always be recognisedand rewarded, and with that in mind, we offer the following:Competitive base salary of £28,583 for a 37.5 hour working weekMonthly performance bonusesProfit share scheme31 days annual leave (inc. Public Holidays) plus buy or sell annual leavePension contributions up to 5%Life insuranceAnnual pay reviewsTraining and development opportunitiesHealth and wellbeing support via Lighthouse Charity.What''s involved in the Planner Scheduler role?Plan daily work schedules using our dynamic scheduling system, ensuring a first class experience for our residents through timely and efficient coordination.Own the scheduling process from start to finish, considering priority, location and time while managing risks that could impact KPIs.Act as the first point of contact for customers and operatives, offering support via phone and email to help achieve first time fix ..... full job details .....