The Company An established and progressive organisation with a strong reputation as an employer of choice. The Role We are looking for an IT Service Desk / 1st Line Support Analyst to join the team on a temporary basis, with the potential to becoming a permanent You will be the first point of contact for a range of IT-related queries, providing friendly and effective technical support to users across the organisation. This is a great opportunity for someone with previous 1st line or service desk experience who is looking to build on their technical skills within an established IT environment. Key Requirements Previous experience in a 1st Line Support, Service Desk or IT Support You will ideally have experience supporting users with: Windows operating systems Microsoft Office 365 General hardware and software issues Password and account-related queries Basic troubleshooting and incident resolution Logging and managing support tickets We''re open to candidates with varying levels of experience, so if you have a solid grounding in 1st line IT support and a good customer-service approach, we''d be keen to hear from you. We''re also open to graduates with a relevant IT degree or qualifications looking to start their career in IT support. What''s on Offer? Temporary position with a view to permanent Opportunity to join an established and progressive organisation Supportive IT team and working environment Competitive rate, with some flexibility depending on experience ..... full job details .....