Role OverviewNest is seeking a Social Media Manager to help shape our social media presence. This is a role for someone who understands what makes content work in real feeds: someone creative, curious and confident enough to bring fresh ideas, spot opportunities and turn complex subjects into content people actually want to engage with. Social media at Nest is moving into a more ambitious, social-first space, with a focus on platform-native storytelling, short-form video, and creative experimentation routed in audience insight. The successful candidate will play a key role in helping us make pensions feel more relevant, engaging and useful, while maintaining the trust, accuracy and credibility our audiences expect.The minimum criteria for this role are:Experience working in a social media role, either in-house or agency-side.Strong knowledge of major social media platforms and how content, audiences and best practice differ by channel.Experience developing and delivering social media content, content plans or campaigns.Experience creating, reviewing or optimising social media content and copy, including short-form video content.Experience using social media insights, analytics or reporting to inform recommendations and improve performance.Experience managing incoming social media messages, identifying customer service issues or reputational risks, and escalating these appropriately.Experience working with multiple stakeholders and managing competing priorities and ..... full job details .....