Job Title: Desktop support level 1/2 Location: Stonehouse, Gloucestershire Start Date: 5th May 2025 Duration: 3 year contract Rate: £130-140 DOE per day via umbrella as role is inside IR35 Key Responsibilities: Provide technical support and troubleshooting for end-user devices, including hardware and software issues. Manage and support Windows 10/11 environments and related software and applications. Support and troubleshoot mobile devices, particularly BlackBerry and iPhones. Build, configure, replace, and troubleshoot EUC (End User Computing) hardware components. Perform data backup and recovery tasks. Work within virtual, MDM (Mobile Device Management), and VPN environments. Maintain accurate records of work performed and ensure clear, effective communication with end users. Adhere to ITIL processes and work within an ITIL environment. Skillset required Task support, incident support Servicenow updates Good general understanding of IT principles such as Networks, Hardware and Domains Working knowledge of leading software packages such as MS Office and Lotus Notes Good working knowledge of Windows 10/11 and related software and applications Good experience in End User device hardware and software troubleshooting Knowledge of mobile devices, in particular Blackberry and iPhones Experience with building, configuring, replacing and troubleshooting EUC hardware components Good Experience in Data Backup Techniques Familiarity with virtual, MDM and VPN environments ..... full job details .....