OverviewTechnical Support Specialist

role at

Strutmasters.com

– Saltley area. This is a full-time position that may start as temporary and could become permanent, with core hours Monday to Friday between 8:00 am and 5:00 pm. Pay rate from £12.99 per hour, depending on experience. We are looking for an individual with a passion for technology who is driven to provide technical solutions. A good understanding of computer systems, mobile devices and other technical products is helpful.

RoleOverview

The successful candidate will take ownership of customer issues, research and diagnose problems, and provide effective solutions with a focus on helping end users and clients.

Responsibilities

Take ownership of customer issues reported and see problems through to resolution

Research, diagnose, troubleshoot and identify solutions to resolve mobile devices and system issues

Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams

Provide first-line or second-line support as needed and communicate effectively with customers

Give step-by-step technical help, both written and verbal

Provide technical assistance and support related to computer systems, hardware, or software to clients and end users

Monitor, respond to and document service support requests and resolutions via telephone or email

Respond to queries, run diagnostics, isolate problems, and implement solutions

Manage equipment inventory, including booking replacement parts and coordinating collection/return of faulty goods

Understand MS Windows, install and configure Windows drivers, and troubleshoot general technical issues

Coordinate with remote field operatives and client/contractor IT personnel as required

Complete administrative aspects of the role and identify ways to reduce errors

Install, configure, and maintain related hardware; tear down, rebuild, repair and refurbish hardware as needed

Key Skills Required

Excellent customer service and communication skills

Ability to diagnose and resolve hardware, firmware and software issues

Knowledge of computer systems configuration, setup and maintenance

Hands-on PC hardware experience and basic system building skills

Mechanical and electrical aptitude is an advantage

Analytical skills with the ability to troubleshoot and think independently

Knowledge of basic networking

Knowledge of Linux-based operating systems is advantageous but not essential

Diagnosing and troubleshooting issues affecting mobile devices and other products

Performing maintenance and updates to ensure optimal software/hardware performance

If you are fully experienced in this type of work, please apply online and a consultant will respond ASAP.

Seniority level

Entry level

Employment type

Temporary

Job function

Information Technology

Industries

IT System Training and Support

We respect your interest and encourage applications from all qualified candidates.

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