Job Title: Call Centre Claims Advisor Salary: £23,000 (Full-Time, Permanent, 35 hours) Location: Liverpool City Centre (Office based) Shifts: Flexibility to work between 9am and 8pm Start Date: ASAP Are you experienced in call handling, passionate about customer service, and interested in financial claims? We re hiring Call Centre Advisors to join our growing team in a fast-paced legal firm at our Liverpool City Centre head office. In this role, you ll assist customers who want to make claims regarding undisclosed payments made by lenders to brokers or agents when arranging loans or finance agreements. You ll take initial case details, conduct standard client checks, and provide clear, professional guidance throughout the process. What You ll Do:Handle inbound calls from customers looking to make a claimGather key details and carry out verification checksProvide clear information on claims eligibility and next stepWork closely with internal teams to progress claims efficientlyEnsure compliance with legal and regulatory standardsWhat We re Looking For:Previous experience in a call centre or customer service roleStrong communication skills with a professional, empathetic approachAttention to detail when gathering and recording client informationFamiliarity with financial services or claims handling (a plus)Why Join Us?Christmas closure and birthdays off"Personal Time" for external appointmentsEmployee Assistance ProgrammeStaff Referral BonusReduced parking feesThis is an ..... full job details .....