Shift Leader - Lewisham Superstore

Availability Window
Sun: 15:00 – 00:30Tue: 13:00 – 00:30Wed: 13:00 – 22:00Thu: 05:00 – 17:00Sat: 05:00 – 17:00Our Shift Leader rate of pay starts from £14.76 an hour; this increases to £15.97 for stores inside the M25. Additional payments may also apply depending on location.It’s our policy to offer new colleagues joining us a minimum of 16 guaranteed hours each week, but if you’d like to work fewer hours (to a minimum of 12) we have opportunities for this too and would still love to hear from you.The availability windows indicate the periods of time in the week we’d like you to be available to work. We will schedule your contracted hours within these times, and you’ll have 3 weeks’ notice of exactly when your shifts will be. We are happy to support flexibility for our colleagues; if your available times are close to but not exactly the times we advertise, we’d still love to hear from you.This role leads from the front with your colleagues.Responsibilities
Work in a fast paced fulfilment environment where no day is the same.Take ownership of Delivery activities by running the daily operation, co-ordinating the team to deliver a seamless home shopping delivery experience.Prioritise workload to ensure the equipment and the loading of the vans ensure a smooth doorstep service for customers.Constantly look for ways to improve service and safety in your centre through on the job coaching and feedback to others.Have a great understanding of how your centre is performing and support Managers to deliver practical actions for improvement by taking a hands on approach.Guide, coach and oversee colleagues to ensure colleagues are in the right place, at the right time and doing the right tasksResponsible for the day to day replenishment operation in the centre, ensuring deliveries are taken in, worked and the centre is clean and tidy.Able to build strong long lasting relationships with colleagues to create a team spirit, encouraging them to be at their best.A clear communicator and use a variety of methods to keep the team well informed.Confident in leading the team and communicating with visitors, contractors and security team.Flexible in the way you think, making decisions efficiently and handling change to ensure everything we do is right for the customers and colleagues.Energetic, driving and motivating others to deliver beyond expectations and effectively balance priorities.Always looking for ideas and opportunities to serve our customers, communities and planet a little better every day.Coordinating and Delivering Great Availability and Safe Operations
Completing duty cover, ensuring decisions are right for customers, colleagues and everyone''s safety.Being the go to person for colleagues in the absence of a Manager for day to day operational queries.Supporting Managers to coordinate seasonal, community and charity events, creating a great inclusive atmosphere.Ensuring the centre is clean, tidy and well presented.Co-ordinating colleagues, delivering daily priorities and scheduling breaks around operational requirements.Being knowledgeable about the centre and results, delivering practical actions to make improvements.Following company health and safety routines and ensuring colleagues do the same.Delivering communication to the team when there are cascades from management.Looking for ways to simplify operations and sharing ideas with management.Covering Team Manager absence by coordinating activity across trading areas.Putting the customer first and considering them in everything you do.Recognising and celebrating colleagues’ achievements.Understanding barriers to delivering great service/availability and helping to remove obstacles.Communicating with picking and delivery teams as required.Overseeing the day to day operation of the colleague shop.Team and Culture
Working together across stores to achieve shared success.Building strong relationships with customers and colleagues.Being flexible in decision making and handling change.Maintaining energy and keeping yourself fit for life.Continuously looking for ideas to improve Tesco.Our vision at Tesco is to become every customer''s favourite way to shop, whether they are at home or out on the move. Our core purpose is: Serving our customers, communities and planet a little better every day.Diversity, equity and inclusion (DEandI) at Tesco means everyone is represented and able to be themselves at work. We welcome flexible working and support various life circumstances.We’re proud to be Disability Confident Leader and committed to an inclusive recruitment process. For accessibility information, please contact us.Please note: Tesco recruits individuals who have passed the school leaver age. The school leaver age varies by country. We may close roles earlier than the advertised end date if applicant volumes are high. We will provide feedback to interviewed candidates.For more information about us please visit www.tescoplc.com
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