Job Title: Operations AdministratorLocation: 6 Queens Lane, Bromfield Industrial Estate, Mold, CH7 1JRSalary: 30,000 per yearJob type: Full time - Permanent.About Us:Jackson Fire and Security is a rapidly expanding company with operations across the UK, offering fire and security solutions to a wide range of sectors, including education, social housing, property management, and retail. From basic fire extinguishers to large-scale commercial installations, we''re trusted for our quality, reliability, and service.We''re looking for a highly organised, proactive, and customer-focused Operations Administrator to join our team. This is a full-time, permanent, office-based role working Monday to Friday, 8:00am to 5:00pm although flexibility will be considered if required.Key Responsibilities:Customer Service and Communication:Act as a key point of contact for customer queries, providing timely and professional updates via phone and email.Liaise directly with customers regarding job bookings, changes, follow-up work, and general service updates.Follow up with customers post-service to gather feedback and ensure satisfaction.Handle incoming service-related queries and complaints in a calm, helpful, and solution-focused manner.Maintain strong relationships with regular clients and ensure a consistently high level of service delivery.Operational Support and Administration:Process and check inspection reports and invoices with accuracy and attention to detail.Enter, update, and manage ..... full job details .....