Position: Account Manager (Direct Mail)
Location: London
Salary: Up to £45k
The Company: Print & Direct Mail company

Role:
•    To support the achievement of the business’s goals by adhering to all policies and procedures applicable to your job role and area of responsibility. 
•    To be entirely responsible for the service delivery of key client accounts (direct mail, print and digital services).
•    To be responsible for a high level of client communication, that issues are managed and resolved professionally, that clear audit trails for jobs are available, when requested, and have a proactive approach to ensure invoicing is carried out on a timely basis, ensuring all additional costs are captured, communicated in a timely manner and charged on invoices to clients. 
•    Ensure that all key clients are kept up to date with any changes that may affect their day-to-day dealings with the company.
•    A working knowledge of the range of services provided by the Group.
•    Manage key strategic clients assigned ensuring that the company is presented as a professional, value added solutions provider to all clients.
•    Understand and comply with company policies and procedures.
•    Undertake support tasks as required (e.g. managing issues, invoicing, etc.). 
•    Ensure that all documentation is correctly completed on time and in a presentable manner. To ensure that all documentation meets compliance requirements and that all jobs have an estimate, time and sequence plan, brief, clear work instructions & matrices, approvals, proof of delivery/postage and invoices available.
•    To ensure that all invoicing is completed within 48 hours of completion of a job. 
•    To ensure that all additional costs are fully documented and invoiced. 
•    Participate in team meetings for production status and pre-production meetings for new projects.
•    Administer jobs with effective cost management to ensure work is completed on time and within budget.
•    To ensure that clients are kept informed of the progress of their job daily.
•    To be fully aware of the client portfolio allocated and to track performance on each account to include full awareness of turnover and trends. 
•    To be fully aware of job status at all times – to ensure a daily presence on the production floor to ascertain  jobs are being processed in accordance with client requirements and sign offs.
•    To escalate and manage any issues internally through to client resolution and satisfaction.
•    To monitor overall client satisfaction through Customer Satisfaction Surveys and scheduled Service Review Meetings where appropriate.
•    To host Service Review Meetings and deliver key account management information, identify process and campaign improvements and present new opportunities when required.
•    To develop and add additional revenue to active accounts.

Requirements:
•    Excellent verbal and written communication skills
•    Effective listening skills
•    Good administration skills
•    Computer literate with a good understanding of Management Information Systems (e.g., Shuttleworth) and Microsoft applications.
•    Methodical with good attention to detail
•    Ability to accurately translate key strategic client requirements into production requirements
•    Excellent knowledge and practical understanding of; lithographic printing & finishing, digital & laser printing, managing data and data briefs, envelope production, mailing and postal services
•    Be able to generate innovative and effective solutions and added value to both meet and exceed client requirements
•    Able to cope with multiple projects at one time
•    Team player, able and willing to assist other members of their team and to contribute towards common team objectives
•    Flexible and able to cope under pressure
•    Understanding of commercial issues surrounding jobs and the need for invoicing jobs within 48 hours of completion of work.
•    Understanding of responsibilities in regard to compliance issues and safeguarding the company.