Job Title: Hotel Receptionist
Location: Solihull
Salary: £25,000 - £26,000 per annum
Contract: Full-time, 40 hours per week, weekend work required (flexibility required)
 
About the Role:
We are seeking a professional and personable Hotel Receptionist to join a friendly team in Solihull. As the first point of contact for guests, you will play a key role in ensuring a warm welcome and delivering exceptional service throughout their stay. This is a varied role where flexibility, attention to detail, and a “can-do” attitude are essential.
 
Key Responsibilities:

• Provide a friendly and professional welcome to all guests, in person and over the phone.
• Manage check-in and check-out procedures efficiently and accurately.
• Handle guest enquiries, bookings, and reservations via phone, email, and in person.
• Maintain accurate records and use hotel booking systems confidently.
• Demonstrate excellent telephone etiquette and communication skills at all times.
• Assist with administrative duties and other hotel operations when required.
• Work collaboratively with other departments to ensure the smooth running of the hotel.
• Uphold high standards of presentation and service in line with the hotel’s values.

• Previous experience in a customer-facing or receptionist role (preferred but not essential).
• Strong IT proficiency and confidence in using booking/reservation systems.
• Excellent telephone manner and communication skills.
• Flexible approach to working hours, including evenings and weekends as required.
• Ability to adapt and support other areas of the hotel when needed.
• A positive, professional, and guest-focused attitude.