At Citizens Advice Dudley and Wolverhampton, we provide high quality information, advice and guidance to people facing a wide range of challenges. We also work to influence change, tackling the underlying causes of the problems our clients experience. Due to continued growth and the development of new ways of working, we are expanding our teams across the Dudley Borough and the City of Wolverhampton. We are looking for people who are committed, compassionate and motivated to deliver excellent services that make a real difference to our local communities. Service Delivery Manager Permanent Contract: 37 hrs p/w (min 30 hrs) - £32,500 - £35,000 p/a FTE A key operational leadership role responsible for managing front line, client facing teams and ensuring high quality service delivery across our advice and non-advice contracts with multiple funders. You ll manage performance, support staff development and make sure services meet contract and organisational standards. As part of the Operational Leadership Team, you ll join 6 other operational managers who work closely with the Senior Leadership Team to drive continuous improvement and contribute to new business opportunities. You ll take a hands on approach, where your work directly improves service delivery and creates impact. About You Demonstrable capabilities to line manage different teams and work collaboratively to meet objectives, ensuring the team s processes and tasks are carried out efficiently. Excellent ..... full job details .....