Lead OTT Broadcast Support Engineer - Contract Opportunity Execute multiple concurrent streaming events; independently manage high-priority events to ensure top-tier customer experience.Collaborate with senior engineers and cross-functional teams on high-severity support issues, focusing on immediate mitigation and long-term resolution.Deliver detailed reports to leadership and manage follow-up actions post-event.Contribute to the development and testing of operational tools aimed at improving efficiency through automation.Drive sustainable solutions to recurring issues and reduce operational risk.Understand the technical architecture of streaming systems and identify root causes of audio/video defects.Support video operations and maintenance, with a focus on automation and process improvement.Generate system and support performance reports.Coordinate customer communications and workflows, ensuring service level agreements are met.Create and maintain internal documentation, including knowledge base articles, operational procedures, and training materials.Support onboarding of new services or properties, ensuring readiness through documentation, tooling, and training. Basic Qualifications 4+ years of IT support operations experience, including 2+ years in a Level-2 escalation role.2+ years of experience leading a support team in a network operations or similar environment.Proficiency in incident management, ticketing systems, and metrics reporting. Experience supporting ..... full job details .....