Responsibilities

Serve as the initial point of contact for all correspondence for the team, responding to queries independently in line with knowledge and skills and escalating complex queries when further support is required.Support the development and maintenance of Information Sharing Protocols under the Wales Accord on the Sharing of Personal Information (WASPI) framework.Liaise with suppliers or account managers as required.Guide users and other stakeholders in solving bespoke software application problems (e.g., accessing and using the National Intelligent Integrated Audit Solution (NIIAS) or the Information Sharing Gateway platform across all sectors).Arrange travel for members of the Information Governance team when required.

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