As Customer Service Advisor you will be part of a call centre team acting as first point of contact to receive work from clients, update work management systems and ensure data entry is correct and accurate. The role will ensure that client requirements are met in accordance with our company standards. The ideal candidate will have a construction back ground, but please apply if you think you are right for the role.

Benefits as Customer Service Advisor:

• 21 days holiday increasing by 1 day every 2 years’ service up to a maximum of 25 days, plus statutory days 
• Pension scheme - Auto enrolment 
• Employee Assistance Programme 
• Life insurance 
• Employee Referral Scheme 
• Staff Discounts
• You will be part of a friendly and busy team
• Excellent training and support
• Work for a company that recognises individual talent, encourages professional development and rewards success

Main duties and Responsibilities

• Accurately record and log interaction with customers
• Keeps sensitive information private & confidential
• Works with management to maintain best practices for efficient communication with customers
• Respond promptly to customer enquiries
• Obtain and evaluate all relevant information to handle service enquiries
• Process job orders and organise workflow to meet customer timeframes
• Direct requests and unresolved issues to the designated resource
• Maintain databases
• Communicate and coordinate with internal departments
• Manage large volumes of inbound and outbound calls in a timely manner
• Follow communication “scripts” when handling different topics
• Identify customers’ needs, clarify information, research every issue, and provide solutions and/or alternatives
• Build sustainable relationships and engage customers
• Frequently attend training to improve knowledge and performance level
• Provide the right solutions to customers
• Meet targets in terms of quality & performance
• A background in a customer service will be desirable, however this does not have to be in a call centre environment. You may also need GCSE passes in Maths and English.

Our friendly team are ready to view your application, please apply today and we will be in touch!