Overview

OpenPayd is a universal financial infrastructure that powers the growth of the digital economy. By providing seamless, API-driven access to global financial services, OpenPayd enables businesses to move and manage money globally. The OpenPayd platform delivers a full suite of banking and payments services, including payment accounts, trading capabilities, international and domestic payments and Open Banking services - all accessible via a single API. With a growing network of global banking partners, OpenPayd is providing the robust banking infrastructure digital businesses need to thrive. Our mission is to power the growth of the digital economy by offering simple, flexible and scalable payment and banking services through a single platform.Responsibilities

Own and manage a portfolio of Tier 1 and Tier 2 client accounts, ensuring long-term satisfaction and retention.Identify opportunities to upsell and cross-sell relevant products and services to maximise account value.Build and nurture strong, strategic relationships with key stakeholders across client organisations.Serve as the main point of contact for escalations, complex queries, and strategic account direction.Maintain a portfolio of existing or new corporate customers.Coordinate the delivery of issues resolved by the operations team.Build relationships with existing clients to meet revenue forecasts, increase revenue and satisfaction.Establish and maintain long-term customer relationships, provide best practice advice to improve client operations and initiatives, and monitor outcomes for OpenPayd.Initiate and participate in account planning sessions with internal teams and the client’s key stakeholders.Capture new customer requirements to improve revenue and satisfaction.Monitor client communication channels and proactively assist customers.Liaise with other departments to deliver end-to-end client success.Ideal Candidate / Qualifications

Have at least 8 years'' experience in FX/Banking/Cross-border Payments and/or Financial Technologies or relevant with similar client verticals (Financial Institutions, Banking, Crypto, SAAS, Gaming / FX Providers).Min 10-15 years of client-facing experience.Experience working directly with customers from a variety of backgrounds.Excellent relationship management skills.Proficiency in modern office communications and project management tools (Slack/Trello/HubSpot, etc.).Proficiency in CRMs – Salesforce preferably.Understanding of Foreign Exchange, Bank Transfers, and the Fintech industry.Willingness to engage with customers and go above and beyond to deliver.Ability to drive projects and lead operational efficiency through proposing new solutions.Self-driven and motivated.Strong understanding of Salesforce reporting and client management.Excellent communication skills, able to handle challenging conversations and communicate persuasively at C-level.Perks and Benefits

Personal training budget - £3000Cycle to Work schemeDiscounted gym membershipCorporate discounts via PerkBoxTravel loanCompany Pension planHealth, Dental and Life InsuranceFriday office breakfasts, office fruits and a full bar and regular team socials25 days annual leave plus the Bank Holidays, extra day off for Birthday and Social Volunteering

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