Job Title:

Director of Professional ServicesLocation:

Bolton, Greater Manchester, United KingdomClient:

PathlockJob Category:

OtherEU work permit required:

YesJob Views:

4Posted:

26.08.2025Expiry Date:

10.10.2025Job Description:

Who we are looking for:The Director of Professional Services provides leadership, vision, and growth strategy for the Application and Identity Governance Technical Community. Ensures high-quality, profitable service engagements that build trusted advisor relationships with clients. Manages key consulting metrics such as utilization, profitability, revenue growth, and customer satisfaction for the Identity Governance organization. Acts as a reporting point for all individual contributors within the Professional Services organization and is responsible for the care and development of the entire delivery team.Responsibilities:

Develop partnerships across service and domain areas.Manage a services team of over 10 members.Focus on client satisfaction during service delivery.Oversee engagement schedules and resource utilization.Create and maintain sales tools for Application and Identity Governance.Develop vendor and partner relationships within Identity Governance.Build relationships across Solution Areas, Practices, and with sales leadership.Ensure the skills and capabilities of the delivery team are maximized for quality and performance.Train and equip resources to meet customer expectations.Handle personnel performance and escalations.Enhance and streamline product security service line offerings.Grow, develop, and retain team members.Assist sales in identifying and closing new business opportunities.Qualifications:

10+ years in information security and/or professional services.At least 8 years of experience in Identity Governance and Administration or Identity and Access Management.5+ years of mentoring and management in professional services.Deep understanding of consulting financial metrics.Proven experience leading delivery projects and successful client outcomes.Strong knowledge of Application Governance, Identity, and Access Management.Experience with Pathlock, SailPoint, and Saviynt solutions.Experience delivering services across various industry verticals.Operational experience in building consulting offerings.Understanding of current cybersecurity trends.Excellent communication skills.Desire to grow and mentor others.Experience working with enterprise software or systems integrators.Proven ability to manage multiple projects.Experience in consulting, planning, resource management, and implementation of Governance solutions.

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