Could you be the reason someone remembers their experience with British Heart Foundation (BHF) for all the right reasons? BHF is the biggest independent funder of research into cardiovascular disease in the UK. We want to power the next breakthroughs in diagnosing, treating, and preventing the world''s biggest killer. Join Our Team as a Contact Centre Customer Services Advisor! At the BHF, we believe every interaction matters. We''re looking for dedicated Contact Centre Customer Services Advisors to join our team and help us build long-term relationships with our customers and supporters. Role Overview As a Contact Centre Customer Services Advisor, you''ll be the first point of contact, providing accurate, effective, and friendly responses and information. You''ll use your active listening, empathy, and problem-solving skills to guarantee a seamless and positive customer experience. No two conversations are the same in this role. One moment you could be helping someone with a question about a donation, the next supporting a retail enquiry or helping a customer find some medical information, you will deal with varity of queries and feedback. You''re comfortable switching between different topics, adapting your approach and managing multiple priorities. Key Responsibilities: Responding to and resolving inbound queries via telephone, email, social media, and live web chat. Listening carefully, understanding needs and providing clear, accurate information. Taking ownership of ..... full job details .....