Job Title

Senior UX Researcher - Store Experience (Cash Management)

Location

London / UK Based

Remuneration

-550650 per day (via Umbrella Company)

Contract Details

Temporary, 6 months, Full Time

Responsibilities



Research Ownership & Delivery

• Own and lead UX research for the cash management and handling programme, with support from a Senior Research Lead.
• Develop a deep understanding of current cash handling processes used by store colleagues.
• Identify user groups, roles, motivations, and constraints related to cash systems.
• Map out end-to-end cash management journeys in their existing state ("as-is").

Insight & Impact

• Identify strengths and weaknesses in current cash management tooling and processes.
• Surface user needs, pain points, and job-to-be-done insights to inform the design of a new in-house system.
• Deliver structured, evidence-based findings that directly inform UX design, product decisions, and system architecture.

Collaboration

• Work closely with UX Designers, Product Managers, Engineers, and Data teams.
• Partner with design and product leadership to ensure research insights are embedded in decision-making.
• Help teams balance business constraints with colleague needs.

Ways of Working

• Scope, plan, and conduct qualitative research, including contextual inquiry and in-store observations.
• Conduct interviews with store colleagues, journey mapping, and usability testing as necessary.
• Communicate insights clearly and efficiently to a wide range of stakeholders.

The Opportunity

Join our client in a pivotal role as a Senior UX Researcher, where you will support a vital cash management transformation programme impacting store colleagues across the UK. With an ambitious shift to an in-house cash management system, your insights will guide the design and implementation of this change. This hands-on, field-based position requires collaboration with store operations and will involve time spent in-store conducting research.

About You



Essential Experience

• Senior-level UX Research experience with complex digital products.
• Strong background in qualitative research and mixed-method approaches.
• Proven ability to translate real-world behaviors into clear insights and recommendations.
• Experience influencing design and product direction in an agile environment.

Highly Desirable

• Experience in retail, logistics, or frontline environments.
• Exposure to cash handling, payments, or operational systems.
• Strong understanding of software as part of end-to-end service design.
• Experience working within large enterprise organizations.

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