Do you have a passion for providing outstanding customer service, building relationships and providing technical advice to customers and engineers? Looking for a business who offer a great working environment, excellent training and long term development for all?  

To be considered for the role, you’ll require the following essentials:

• Proven experience of providing excellent customer service
• Natural problem solving abilities
• Excellent communication skills both written and verbal
• Previous Customer Service experience is essential
• Can learn and apply technical concepts
• Good working knowledge of CRMs

Within this position, you’ll also be:

• The main focus will be to deal with a range of engineer enquiries via telephone and email
• Ensuing a high-quality service is always a key focus, providing 1st time resolution
• Understanding customers situation and being able to deal with the situation effectively and in a timely manner
• Ensure that all queries are answered within a set time frame and KPIs and SLAs are adhered to and met

Additional Information:

• £28,500 per annum plus Over time and bonus
• Shifts between 8am and 6pm and will include 1 in 4 Saturdays
• 25 days holiday plus banks
• Excellent Pension
• Long term opportunity to develop
• Health benefits

Talk Staff Recruitment is an established division of Talk Staff Group and works with companies throughout the East Midlands and UK with roles including many areas such as: Accountancy & Finance, Human Resources, Marketing, Contact Centre and Office Support.

Talk Staff Recruitment act as an Employment Agency in relation to this vacancy.

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