OverviewAs a Senior IT Support Engineer, you will play a crucial role in ensuring the smooth operation of our internal IT systems. You will be the first point of contact for resolving technical issues, providing efficient and effective support to colleagues across various departments. This is a fantastic opportunity for a tech-savvy individual eager to develop their IT career within a growing company.

Why DainsRanked 29th in the National Accountancy Age ranking by firm size. With over 700 talented individuals across the UK and Ireland, we\''re a force to be reckoned with. Our core services are Accountancy and Business Services, Audit, Corporate Finance, Forensic Accounting, and Taxation alongside outsourced FD and HR support. Integrated into our DNA are the values of Fairness, Working and Succeeding Together, Integrity and Valued Relationships. This shapes everything we do, creating a vibrant and supportive work culture.

DepartmentIT

Employment TypeFull Time

LocationBirmingham

Workplace typeOnsite

Key Responsibilities

Provide 2nd/3rd line IT support, troubleshooting hardware, software, and network issues

Install, configure, and maintain IT hardware and software systems

Assist with the setup of new user accounts, permissions, and passwords

Manage and resolve IT support tickets, ensuring issues are resolved promptly

Support remote users and ensure they have access to required systems

Work with cloud platforms such as Microsoft Azure for user management, virtual machines, and other services

Monitor and manage network infrastructure using Cisco Meraki, including switches, access points, and firewalls

Collaborate with the wider IT team to maintain system security and performance

Contribute to ongoing IT projects and system upgrades

Skills, Knowledge and Expertise

Proven experience in an IT support role

Strong knowledge of Windows operating systems, Microsoft Office Suite, and basic networking

Familiarity with IT hardware (desktops, laptops, printers, etc.)

Ability to diagnose and resolve IT issues efficiently

Excellent communication and customer service skills

A proactive attitude with a willingness to learn and adapt

Benefits

25 days annual leave (increases with length of service) plus normal statutory bank holidays

Flexible and Hybrid Working

Life assurance

Buy and sell annual leave

Cycle to work scheme

Greener car scheme

Regular development reviews and training

Group staff pension scheme

Wellbeing refreshments

About DainsAt Dains, our core values:

Integrity ,

Fairness ,

Working and Succeeding Together , and

Valued Relationships

are the foundation of our firm. These principles guide our daily interactions and decision-making processes, ensuring we maintain the highest professional standards while fostering positive relationships with clients and colleagues alike. We are committed to upholding these values now and in the future, as they define who we are and the firm we aspire to be.

We offer ambitious professionals the opportunity to thrive in a dynamic and supportive environment. As we continue to expand, we\''re seeking talented individuals ready to drive growth, make an impact, and excel in their careers. If you\''re eager to be part of a forward-thinking team shaping the future of accountancy, we want to hear from you!

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