Join the vibrant team at Firmdale Hotels'' Ham Yard Hotel and embark on an exciting journey in the world of hospitality! We''re thrilled to offer an exceptional opportunity for a passionate individual to join us as a Commis Waiter.At Firmdale Hotels, we pride ourselves on delivering unparalleled guest experiences, and our Commis Waiters play a crucial role in achieving this goal. As an entry-level position perfect for those with aspirations in Food and Beverage, you''ll be at the heart of our dynamic team, attending to guest requests with efficiency and warmth.Responsibilities:Assist in providing exceptional service to guests by attending to their requests promptly and courteously.Familiarise yourself with the menus and order of service to accurately answer guest queries and make recommendations.Work closely with the team to ensure smooth service delivery and maintain high standards of cleanliness and presentation.Collaborate with kitchen staff and other team members to coordinate food and beverage orders.Set and clear tables efficiently, ensuring a clean and tidy dining area for guests.Handle guest inquiries, feedback, and complaints professionally, escalating issues to management when necessary.Adhere to all health and safety regulations and procedures to ensure the well-being of guests and colleagues.Continuously strive to improve your knowledge and skills through training and development opportunities provided by the company.Maintain a positive attitude and uphold the company''s values and standards at all times.What you Need:Excellent customer service skillsStrong communication and interpersonal skillsAbility to work effectively as part of a teamAttention to detailPassion for food and beverageAdaptability and willingness to learnTime management and organisation skillsWhat We Offer:Competitive hourly rate from £15.00 to £16.00 inc Service ChargeAccess to Wagestream our financial wellbeing app. Stream your accrued earnings before pay day, benefit from everyday savings and real time financial coaching.Health cash plan(including contributions towards dental, optical, alternative and complementary therapies)Discounted cinema tickets, gym membership, travel, retailers and restaurantsComplimentary meals on shiftReferral bonus scheme for recommending top talentFlexible scheduling without split shiftsDry cleaning service for work attire and discounted personal dry cleaningEnhanced holiday allowance based on length of serviceSeason ticket loan for convenient commutingOngoing training, professional development, and fully funded English lessonsRegular social events, team activities, and fitness sessionsBenefits like cycle to work scheme and annual long service awardsOne allocated paid day per year for volunteering workExclusive discounts at Design Hotels, staff sales, spa discounts, and product perksAnd much more!!Why join Firmdale Hotels?Firmdale Hotels is an international, award winning group of 11 luxury hotels and 10 bars and restaurants in London and New York. World renowned for their unique interiors and exceptional service, the hotels are trailblazers in hospitality and design.We are delighted to have been recognised by the hospitalityand travel industries for the great work our teams have achieved. To name a few of our recent awards and accolades:Proud winners of The Times Best Places to Work for both 2024 and 2025The Kings Award for Enterprise 2024 for outstanding contribution to International TradeManager of the Year

Helle Jensen

Cateys 2024Food and Beverage Manager of the Year - Pedro Paulo - Hotel Cateys 2024Hotel Chef of the Year Finalist - Jamie Atkinson - Hotel Cateys 2024Haymarket Hotel and The Soho Hotel

One AA Rosette for Culinary Excellence and AA Breakfast Award 2025Covent Garden Hotel

One AA Rosette for Culinary Excellence 2025Dorset Square Hotel

AA Breakfast Award 2025Ham Yard Hotel, Covent Garden Hotel and Haymarket Hotel

Two Michelin Keys 2024Charlotte Street Hotel, The Soho Hotel, Knightsbridge Hotel and Number Sixteen Hotel

One Michelin Key 2024Ham Yard Hotel - two AA Rosettes for Culinary Excellence, Ham Yard Bar and Restaurant, 2024 as well as an AA Breakfast AwardDorset Square Hotel

One AA Rosette for Culinary Excellence, The Potting Shed, 2024Warren Street Hotel - Travel and Leisure IT List best hotels in the worldWhitby Hotel, Crosby Street and Warren Street - Michelin keysNumber Sixteen - Best Boutique Hotels in London, The Times, 2024.You can see a full list of our awards and accolades here: https://www.firmdalehotels.com/b/awards-accolades/If you''re ready to embark on a rewarding journey with Firmdale Hotels and contribute to our legacy of excellence, apply now to join our vibrant team at Ham Yard Hotel!Firmdale Hotels welcomes applicants from all backgrounds and is committed to an inclusive workplace. Please let us know if you need adjustments during the recruitment process.In line with the Asylum and Immigration Act 1996, we do require all applicants to have the eligibility to live and work in the United Kingdom. Documentation will be required at interview stage.

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