End User and Onsite Support Specialist (Contract) Duration: 6 Months (Possibility for extension)Location: London/Hybrid (3 days per week on site)Rate: A highly competitive Umbrella Day Rate is available for suitable candidates Role Purpose As a Desktop Support and Technology Bar Analyst, you will provide 2nd Line IT support across the organisations desktop environments, including Microsoft Windows, Citrix Receiver, MS Office, and various line-of-business applications. Your role is vital in ensuring that our non-trading floor environments run smoothly, addressing and resolving technical issues promptly to maintain productivity. Key Responsibilities: Technology Bar Support:Serve as the first point of contact for IT inquiries at the Technology Bar, assisting colleagues with walk-up and email requests.Incident Management:Answer calls, create tickets, and escalate issues as needed to ensure effective resolution of IT incidents.Video Conferencing Support:Provide primary support for video conferencing systems, ensuring seamless communication across teams.Printer and Equipment Management:Perform daily checks on office printers and meeting room technologies, logging any issues and escalating to 3rd level support when necessary.Laptop Environment Management:Build and maintain laptop environments, ensuring proper configuration and readiness.Project Participation:Engage in IT projects and initiatives, contributing your expertise to enhance our systems and processes.Collaboration:Work ..... full job details .....