Contracts Manager Facilities Management Location: Humber Region Salary: £38,000 per annum Sector: Facilities Management (FM) Services: Cleaning and Soft FM About the Role We are looking for a Contracts Manager to join our Facilities Management team, overseeing a portfolio of cleaning and soft FM contracts across the Humber region. This is a hands-on, operational role, working closely with clients and on-site cleaning operatives to ensure service delivery meets agreed KPIs and SLAs. This role is ideal for someone currently working as a Contracts Manager, Service Delivery Manager, or Operational Account Manager within the FM sector who enjoys being close to the service and the people delivering it. Key Responsibilities Manage a portfolio of FM cleaning contracts across multiple sites in the Humber area Act as the main point of contact for clients, building strong working relationships Oversee and support on-site cleaning operatives and supervisors Ensure contracts are delivered in line with KPIs, SLAs, and compliance standards Carry out site visits, audits, and service reviews Handle day-to-day operational issues and client queries professionally and promptly Support recruitment, training, and retention of cleaning staff Monitor performance, absenteeism, and service quality Identify opportunities for service improvement and efficiency About You Previous experience in a Contracts Manager or similar FM role Strong knowledge of cleaning or soft facilities management services ..... full job details .....