We have a great opportunity for a 1st Line Support Analyst.This role will be contracted to our Wakefield office, and we can offer hybrid working arrangements, meaning that you will have a mix of home and office working.We expect the successful candidate to work from the office three days per week.In this role, you will provide first-line technical support to all City andamp; Guilds employees in relation to their IT equipment and associated software. As part of the team, you will be the face of IT, so excellent customer service skills are essential.This appointment will be made on merit.We believe that diversity and inclusion strengthen and enriches us, and that it is the responsibility of everyone at City andamp; Guilds to drive this value. As ethnic minority groups and disabled people are currently under-represented, we particularly encourage and welcome applications from these communities.City andamp; Guilds are a Disability confident employer. Please let us know if you require any support/adjustments at your interview and if successful any adjustments needed to support you in your role. If this is required, please email; About the roleYou''ll respond to, and track to all incoming calls, emails and IT enquiries to the Service Desk, triaging calls and ensure all relevant information is captured at point of logging. This will require you to resolve incidents at first point of contact, where possible, or accurately assign to other resolver teams where appropriate.You will own ..... full job details .....