Senior Service Designer (AI)Location: Basingstoke (Hybrid)We''re looking for a Senior Service Designer (AI) to lead the design and delivery of AI-enabled services across a large People function. This is a high-impact role at the intersection of service design, AI, transformation and governance, shaping how AI drives real business value.What you''ll be doingLeading discovery sessions to identify and shape AI use casesDesigning end-to-end, AI-enabled services (journeys, blueprints, operating models)Building compelling business cases and influencing senior stakeholdersDriving delivery of AI initiatives with clear governance and reportingEnsuring alignment with risk, compliance and responsible AI standardsDesigning human-in-the-loop services with transparency and controlDefining KPIs and continuously improving service performanceWhat we''re looking forProven experience leading service design or transformation programmesExperience delivering services where AI or automation is a key driverStrong stakeholder management and workshop facilitation skillsAbility to develop business cases and influence at senior/executive levelExperience working across complex governance and compliance environmentsComfortable working cross-functionally across tech, data and business teamsWhy join?Lead the adoption of AI across a critical business functionShape new service models and influence strategic investmentWork in a high-visibility role with real organisational impact If you''re passionate about ..... full job details .....