BDS are currently recruiting for a Repairs Customer Service Advisor to work with a well known Housing Association in their office in Chelmsford. Main duties include but are not limited too; Acting as the first point of contact for resident enquiries via telephone Assisting residents in the diagnostics required to report routine repairs, and raising these repairs on our CRM Helping tenants to raise other cases and tasks, such as a report of antisocial behaviour, and recording details as appropriate Raising, chasing and escalating tenant complaints as required Assisting residents to make payments, such as for rent or service charges Liaising with local Housing Officers to facilitate requests from their residents Utilising excellent communication skills to resolve calls promptly and effectively, in-line with the CSC s expected service level Delivering excellent customer service and ensuring a high rate of first contact resolution (FCR), in-line with the CSC s KPIs Hours; Week one Mon, Thurs and Fri (Apply online only) (15 hours) Week two Tues, and Wed 1700-22.00, Sat and Sun (Apply online only) (25 hours) Average hours over the 2 weeks are 20 hours Pay rate; £16.50ph PAYE - £21.82ph UMB This is a temp ongoing role Start date for this position is the 24th June and is non-negotiable due to training taking place in the first 2 weeks Mon- Fri 9-5. Please only apply if you can commit to starting on this day! Apply now for immediate ..... full job details .....