1st Line IT Support EngineerSalary: 26,000 - 31,000Location: Farnham (Hybrid - 4 days onsite)Schedule: Mon-Fri, 8:00-16:30 or 9:00-17:30 (1-hour break)On-Call: 1 in 3 Saturdays We''re looking for a friendly, proactive, and technically skilled 1st Line IT Support Engineer to be the go to person for everyday IT issues across our organisation. This is a customer facing role where your ability to troubleshoot, communicate clearly, and resolve problems efficiently will directly impact user satisfaction and operational success. Key responsibilities:Be the first point of contact for IT queries via phone, email, and HALO ITSMLog, categorise, and prioritise incidents and service requestsResolve first-line issues including:Password resets and account lockouts (Active Directory, Microsoft 365)Outlook/email access, shared mailbox setupPrinter/scanner connectivityBasic troubleshooting of Teams, SharePoint, and WindowsProvide "how-to" support for Office 365 appsEscalate complex issues to second-line support with clear documentationKeep users informed throughout the ticket lifecycleMonitor ticket queues to meet SLA targetsSupport onboarding/offboarding and maintain IT documentation Required SkillsExperience in IT support or service desk rolesFamiliarity with HALO ITSM or similar ticketing systemsStrong knowledge of Microsoft 365 and Windows 10/11Excellent communication and customer service skillsProblem-solving mindset and attention to detailWillingness to pursue ITIL Foundation or ..... full job details .....