Job descriptionCustomer Experience SpecialistAre you great with people and love solving problems? We''re looking for a Customer Experience Specialist to join our friendly team! This is a fast-paced role where no two days are the same - perfect for someone who''s organised, positive, and enjoys helping others.What you''ll be doing: Chatting with customers via phone and email Taking orders, giving delivery updates, and checking product availability Offering alternative solutions when needed Managing your own group of customer accounts Working with other teams (like distribution and procurement) to keep everything running smoothly Sorting returns, complaints, and delivery issues Creating quotes, processing payments, and handling sample requests Keeping customer info and orders up to date in our system (NetSuite)What we''re looking for: At least 1 year of office based customer service experience Confident using Excel and PowerPoint Great attention to detail and strong organisation skills A clear communicator who''s friendly and professional Someone who''s calm under pressure and able to juggle tasks A team player who''s also happy working independently Flexible and ready to adapt when things get busy or changeWhy work with us?We''re a supportive, down-to-earth team that values each other. We offer full training, opportunities to grow, and a great working environment. If you''re looking for a role where you can make a difference and enjoy what you do - we''d love to hear from you. ..... full job details .....