Claims Department Team Leader Location: Wellingborough (occasional travel may be required to attend client meetings and to our office in Hull) Salary: £32,782.00 per annum Working hours: 7.5 hours, Monday to Friday + 1 in 6 Saturdays, 08:30 to 12:30 Closing Date: 18/02/2026 Purpose The Team Leader is responsible for the management of motor claims relating to vehicle accidental damage, working as part of and supervising a team to deliver the highest possible standards of customer service. Able to follow individual brand requirements and directives, ensuring that service level agreements and performance targets, both on an individual and team basis, are maintained. Role Profile Leadership and Team Management Lead, motivate, and support the team to achieve individual and team performance targets. Conduct monthly one-to-one reviews and annual appraisals, providing clear feedback and development plans. Ensure all people management activities are carried out in line with company HR policies and procedures, including absence management, performance management, conduct, and disciplinary processes. Chair monthly team meetings and support ongoing coaching and mentoring. Identify training needs and support continuous improvement to reduce repeat failures. Operational Management Monitor call handling and email performance using internal reporting tools, ensuring targets are met. Produce regular performance reports for the Line Manager, along with ad hoc reports as required. Utilise ..... full job details .....