Reports to: Head of Services

Location: Field-Based with regular attendance at Head Office and customer sites as-required.

Job Summary

The Field Service & PDI Engineer is responsible for the installation, maintenance, repair, and support of multifunctional print devices, IT-connected office equipment, and related technology solutions. The role combines field-based copier engineering, IT support skills, and Pre-Delivery Inspection (PDI) responsibilities to ensure equipment is prepared, configured, and deployed to the highest standards.

Key Responsibilities

Field Service Engineering

- Install, service, maintain, and repair multifunctional printers, photocopiers, scanners, and associated office technology.

- Diagnose and rectify mechanical, electrical, software, and connectivity faults.

- Respond to customer service calls within agreed service level agreements (SLAs).

- Complete preventative maintenance visits to maximise equipment reliability and customer satisfaction.

- Accurately record service activity, parts usage, and customer interactions using company systems.

- Provide technical advice and user guidance to customers where required.

IT & Network Support

- Configure devices for network environments including TCP/IP, print drivers, scan-to-email, cloud services, and document management solutions.

- Troubleshoot network connectivity issues relating to printers and MFDs.

- Support integration with Microsoft 365, Active Directory, network folders, and secure print solutions.

- Configure and maintain firmware updates and software applications associated with managed print services.

- Liaise with customer IT departments and internal technical teams to resolve complex issues.

Pre-Delivery Inspection (PDI)

- Conduct full pre-delivery inspections on all equipment prior to customer installation.

- Build, configure, test, and quality-check devices to ensure readiness for deployment.

- Install firmware, software, network settings, and customer-specific configurations.

- Prepare delivery documentation and equipment records.

- Ensure all assets, accessories, and consumables are correctly allocated and packaged.

Operational Support

- Assist with equipment refurbishment, upgrades, and reconditioning projects.

- Support stock control and parts management activities.

- Assist in product demonstrations and technical evaluations when required.

- Provide technical support to colleagues and contribute to continuous improvement initiatives.

Knowledge, Skills & Experience

Essential

- Previous experience as a photocopier, printer, or field service engineer.

- Good understanding of networking principles including TCP/IP, DNS, DHCP, and Wi-Fi networking.

- Experience configuring multifunctional devices in networked environments.

- Strong fault-finding and diagnostic skills.

- Excellent customer service and communication skills.

- Ability to work independently and manage workload effectively.

- Full UK driving licence.

Desirable

- Experience with managed print solutions.

- Knowledge of Microsoft 365 environments.

- Experience with document management software.

- Manufacturer accreditations (e.g. Ricoh, Sharp, Konica Minolta, Canon, Kyocera, Xerox, HP or Epson).

Person Specification

- Customer-focused and professional

- Organised and detail oriented

- Positive and proactive approach

- Flexible and adaptable

- Team player with strong communication skills