User Researcher - Public Sector Digital TransformationLocation: UK (Hybrid, with potential travel to client sites)Type: PermanentSalary: £45,000 - £55,000 + Benefits Clearance: SC clearance or eligibility required Help shape user-centred public services used by millions.We''re hiring a User Researcher to join digital transformation programmes across the UK public sector. You''ll work closely with designers, product managers, delivery teams and technical specialists to understand user needs, shape better services, and ensure digital products are inclusive, intuitive and effective.This is an opportunity to apply user-centred design at scale, solving real problems for citizens, frontline workers and communities.The RoleAs a User Researcher, you''ll plan and conduct research that uncovers deep insights into user behaviours, contexts and pain points. You''ll turn that insight into clear, actionable recommendations that influence service design, product decisions and wider transformation efforts.You''ll work as part of a multidisciplinary team, championing evidence-based decision-making and ensuring the outcomes genuinely meet user and organisational needs.What You''ll Be DoingPlanning, designing and delivering user research across digital servicesConducting user interviews, contextual research, usability testing, surveys and workshopsCollaborating with product managers, service designers, UX designers and engineersProducing personas, journey maps, insight reports and clear ..... full job details .....