Location

This position is located at 200 Oxford St Fitzrovia, London, W1D1NU United KingdomRole Summary

The main objective of this role is to support the store management team in achieving a store environment that fosters creativity, employee development, and the VIBE philosophy. To uphold the Urban Outfitters “Peers Training Peers” philosophy.What You''ll Be Doing

People:Ability to recruit, motivate, develop, and lead a teamManage aspects of performance development within the department team (Performance Appraisals, Individual Development Plans, Coaching and Counseling, and Disciplinary actions)Recognise and develop talented individuals for advancement and growth within the organisationUphold Company standards and act as a positive role model to othersLeadership and Communication:Model the way by inspiring, motivating, and encouraging teamworkConduct productive daily meetings to ensure that goals are metEffectively delegate projects while allowing others the creativity to succeed by making their own decisionsPossess excellent communication skills in both written and verbal formManaging the Environment:Oversee all levels of customer service by setting daily goals and expectations to create a positive store environmentExhibit excellent floor presence by training and coaching the store team on customer service, standards, product placement, and time managementAchieve Company-average mystery shop results by upholding the Company’s customer service standardOperations:Perform all store-level operational procedures accurately and in a timely fashion, in accordance with all Company policies and proceduresAchieve the store stock loss goals by overseeing adherence to loss prevention practicesAssist in upholding Company Health and Safety regulations at all times to protect employees and customers against accidents and incidentsMerchandising and Display:Manage aspects of the assigned department in collaboration with the Department Manager (if applicable) or Visual Merchandising Manager regarding: training, shipment placement, markdowns, transfers, merchandising, and store standardsUnderstand and interpret current fashion trends in local markets to generate creative solutionsTake an active role in ensuring floor sets for the department are well organised and scheduled appropriatelyCommercial Awareness:Maximise departmental sales through analytical and creative management of merchandise from receipt to salesUtilise Company reports to react to trends and drive businessStay abreast of current trends and have a sound knowledge of customer profiles by keeping up to date with external influences i.e. media and local communityManage stock levels appropriately (considering the store environment) through the understanding of relevant reports and market trendsDemonstrate entrepreneurial skills to achieve and exceed store targetsWhat You''ll Need

Experience in a management role working in a fast-paced, high-volume fashion retail environmentDemonstrates strong operational skillsAn understanding of the Urban Outfitters culture and its appeal to the local marketAbility to drive sales through excellent service, strong visual presentation, and a full understanding of the businessThe Perks

Work Life Balance:‘Life Leave’ - one day a year to take time off for those big events in life, in addition to your annual leave entitlementWellbeing:Employee Assistance program to support mental, physical, and financial healthDiscount off external gym membershipsPrivate Medical Insurance for eligible employeesEmployee Discounts:Up to 40% employee discount at all URBN BrandsTravel:Season ticket loan for eligible employeesCycle to work scheme for eligible employeesContinued Development:We offer structured support within the business alongside continued learning and developmentEqual Opportunity Statement

URBN is an Equal Opportunities Employer committed to diversity and inclusion. We provide equal employment opportunities regardless of age, sexual orientation, sex, gender reassignment, pregnancy, marital status, religion, race, or disability. We base all our employment decisions on merit, job requirements, and business needs.

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