Role:                 Housing and Tenancy Support Officer

Based:             Nottingham City Centre

Rate of Pay:    £18phr UMB

Start Date:       ASAP

Duration:        Temp 3 – 6months  

Hours:              30 hours per week + on call

Supporting Futures are recruiting on behalf of an award-winning national charity who have over 150 years’ experience supporting children, young people and adults and of offering direct, practical help to families and communities.

Main Responsibilities:

• To manage and support tenants in dispersed refuge properties
• To support vulnerable tenants fleeing domestic violence and abuse to maintain tenancies and live independently.
• Facilitate appropriate signposting and specialist referral for tenants to other support services
• Visit women in their homes to identify any tenancy management issues or additional support needs.
• Meeting and interviewing potential suppliers, making recommendations about supplier and contractor allocation with reference to best value.
• Liaising with landlords and being aware of the detail of tenancy and licence agreements for people in service.
• Dealing with disputes between landlord/ suppliers/ Juno about responsibilities / costs/ procedures etc
• Risk assessing pursuing complaints versus potential outcomes.
• There is a requirement to be part of the on-call service outside normal hours.

What they are looking for:

• Professional qualification in a relevant property/housing management discipline OR relevant experience
• Experience of supported housing would be useful but is not essential
• Knowledge and experience of working with local council housing authorities, and housing benefit claims.
• A good understanding of trauma informed service delivery.
• Knowledge of housing, welfare and policy relating to DVA.
• Ability to use Microsoft applications and housing management system
• An enhanced DBS clearance is required for this role
• Available for on call

Supporting Futures Consulting acts as both an employer and an agency.