We are recruiting on behalf of one of the largest housing associations in the South, West and East of England, managing over 85,000 homes and investing heavily in local communities. An exciting opportunity has arisen for a Housing Officer to join the team based in Thatcham. This role offers a flexible working pattern, combining home working, office-based work, and time spent in the community.The RoleAs a Housing Officer, you will be a visible and proactive presence within your communities. You will work closely with residents, internal teams, and partner organisations to deliver safe, compliant, and high-quality housing services.You will play a key role in tenancy, leasehold, and neighbourhood management, acting as a trusted point of contact for customers and helping to shape services based on customer feedback and local needs.Key Responsibilities of a Housing Officer:Deliver high-quality tenancy, leasehold, and neighbourhood management servicesAct as a trusted point of contact for residents, ensuring a customer-first approachBuild strong working relationships with local authorities, community groups, and partner agenciesUse data and insight to drive service improvements and ensure compliance with legislationSupport neighbourhood improvements and community engagement initiativesMaintain accurate customer records and manage data securely and responsiblyWhat We''d Love To See From You:Proven experience in housing management, tenancy management, leasehold, or neighbourhood ..... full job details .....