OverviewJoin to apply for the

Client Success Leader

role at

Objectway

Objectway is seeking a Client Success Leader to join the UK Service Management team in London. The purpose of this role is to ensure that clients receive exceptional service and support throughout their journey.

Responsibilities

Providing direct support to clients, addressing inquiries, monitoring the resolution of project/service issues, and assisting with onboarding, training, and adoption of products through day-to-day client management and client communication.

Ensuring that service delivery meets contractual obligations, monitoring SLAs and KPIs, and taking corrective actions when necessary.

Supporting contract management, invoicing, and billing, ensuring transparency and alignment with agreements.

Working toward a unified approach to enhancing the customer experience, meeting service goals, and fostering strong relationships.

Providing support into operational post-delivery activities, training, and any follow-up as needed.

Focusing on client retention in the long term, providing insights on customer trends, feedback, and potential growth opportunities.

Supporting in developing and refining processes that drive client success, mitigating risks.

Required Skills

At least 5+ years’ experience in the activities/role.

Experience in the UK private banking and/or wealth management sector or Software and/or Consulting companies working for this sector.

Personal Profile

Ability to manage relationships with key clients and internal stakeholders

Strong teamwork skills

Exceptional problem-solving skills and ability to deal with complexity and work through challenges with clients

Good analytical skills and attention to details

Contract and CompensationWhat We Offer

A challenging and progressive position within an international work environment.

What’s nextPlease note that first interviews are mainly held virtually. Second or third stage might be arranged at our premises.

Candidates who are successful in the recruitment process will be asked to consent to a pre-employment screening as part of the final steps.

PrivacyPlease read the privacy policy pursuant to Article 13 of the Data Protection Regulation (EU) 2016/679 (GDPR) published on our website https://www.objectway.com/privacy/?lang=en.

Equality PolicyWe are an equal opportunities employer and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Information Technology

Industries

IT Services and IT Consulting

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