Our client is seeking an experienced Operations Manager to lead a busy healthcare customer service team, ensuring the smooth delivery of patient-centred services, an outstanding patient and customer experience, and operational excellence. This role combines people leadership, process improvement, stakeholder management, and day-to-day operational oversight within a fast-paced healthcare environment, supporting both clinical professionals and patients. Key Responsibilities: Lead, motivate and develop a high-performing healthcare customer service team. Oversee daily healthcare operations, ensuring services are delivered efficiently, compliantly, and to the highest standards of patient care and service. Manage resource planning, team schedules, and workload distribution to support effective service delivery and patient outcomes. Build strong relationships with clinical professionals, healthcare practitioners, external partners, and key stakeholders. Drive continuous service improvements through patient and stakeholder feedback, performance monitoring, and process optimisation. Ensure accurate patient record management and compliance with healthcare regulations, policies, procedures, and data protection requirements. Support the onboarding of new healthcare professionals and operational growth initiatives. Maintain high levels of patient and customer satisfaction through exceptional service delivery and efficient administrative processes. Monitor operational performance, ..... full job details .....