Business Analyst - Contract Remote with some UK wide travel MSP experience needed We''re working with a growing, technology-led organisation seeking an experienced Business Analyst to support a key Halo PSA implementation and wider business transformation programme.This role will be central to understanding current operations, identifying improvements, and aligning business processes with best-practice frameworks. Following the initial project, you will continue to support ongoing improvement initiatives across the business.The RoleMap and document current business processes across service delivery, operations, sales, and financeConduct gap analysis against Halo PSA best-practice workflowsWork closely with stakeholders to align business requirements with the implementation roadmapDefine and document future-state processes and workflowsSupport data migration activities, ensuring accuracy and readiness for go-liveCapture and validate user requirements and acceptance criteriaCollaborate with internal teams and vendors during configuration, testing, and trainingSupport change management and user adoption post-implementationContribute to ongoing process improvement and transformation initiativesRequirementsProven experience as a Business Analyst within an MSP or similar technology-driven environmentStrong understanding of ITSM and PSA processes (Service Desk, Projects, Finance, CRM, Asset Management)Experience with Halo PSA or similar tools such as ConnectWise, Autotask, or ..... full job details .....