Pension Administration ManagerHybrid - LeedsLead multi-team pension administration operations, ensuring excellent service, strong governance and smooth customer experience.The RoleOversee end-to-end scheme administration (CDC, Superfund, Annual Events)Manage complex casework, SLAs, KPIs and complaintsRun daily contact-centre operations across all channelsAnalyse performance data and drive service improvementsLead and develop Team Leaders and wider admin teamsAct as key contact for trustees, employers and advisersEnsure compliance, audit readiness and robust processesSupport system improvements and workflow optimisationWhat You''ll BringStrong occupational pensions administration experienceKnowledge of DB/DC schemesProven leadership of multi-level teamsContact-centre management experienceConfident stakeholder communicatorData-driven, organised and commercially ..... full job details .....