Are you looking to join a fast-growing renewable energy business where your work genuinely makes a difference?Mercia Electrical is an established and highly respected electrical contractor, proudly NICEIC and MCS approved, specialising in Solar PV, Battery Storage and EV Charging. As we continue to grow our domestic renewables division, we''re looking for a motivated and organised Operations Support Executive to become a key part of our team.We''re passionate about doing things properly - delivering high-quality installations, outstanding customer service, and supporting the UK''s transition away from fossil fuels.About the RoleThis is a central office-based role supporting our domestic solar and EV installations team. You''ll be the friendly, organised point of contact for customers and installers alike, helping ensure every project runs smoothly from start to finish.You''ll work closely with installers, sales, and management, gaining valuable experience in the renewable energy sector with clear opportunities to progress as the business grows.Key Responsibilities Handling inbound calls from existing customers and providing excellent customer serviceContacting customers ahead of their installation to confirm readiness and explain the processManaging and updating the CRM system with accurate, up-to-date informationLiaising with installers and the sales team to support day-to-day operationsAssisting with customer queries relating to existing solar and EV installationsEnsuring ..... full job details .....